Medic Assists is part of AAH Services Group. All terms and conditions, along with our policies, are established in accordance with AAH Services Group’s guidelines and regulations.
These Terms and Conditions (“Terms”) outline the rules for using Medic Assists’ website and purchasing their services. By using the website or subscribing to their healthcare services, you agree to these Terms.
1. Client Information
Accurate Information:
You must provide accurate, complete, and up-to-date information to Medic Assists, including your name, contact details, medical history, and any other relevant information necessary for providing healthcare services. It is your responsibility to inform us promptly of any changes to this information, especially any updates regarding your health condition.
Authorization:
You represent that you have the legal authority to enter into this agreement on behalf of yourself or any dependent under your care. If you are acting on behalf of a minor or another individual (e.g., an elderly family member), you may be required to provide proof of your authorization.
2. Payment
Fees:
Medic Assists’ fees for services are outlined on the platform or in service agreements. These fees may cover medical consultations, follow-up visits, mental health support, or chronic care management. Any additional fees for services not covered in the initial agreement, such as specialized consultations or extended services, will be communicated to you in advance.
Payment Methods:
You can pay for Medic Assists’ services via credit card, bank transfer, or other methods agreed upon in writing. Payments for medical consultations must be made prior to the consultation unless otherwise specified.
Late Payments:
Late payments may result in suspension or delay of healthcare services until outstanding balances are settled. Any specific late payment penalties will be outlined in the service agreement.
3. Healthcare Service Provision
Scope of Services:
The specific services provided by Medic Assists, including telemedicine consultations, chronic care management, and mental health support, will be outlined in a separate service agreement or consultation summary. This document will detail the services provided, expected outcomes, and relevant timelines.
Follow-Up Consultations:
Your initial service agreement includes a specified number of follow-up consultations if needed. Additional consultations beyond the scope of the initial agreement may incur additional charges, which will be communicated to you.
Client Cooperation:
For the best medical outcomes, it is critical that you cooperate by providing timely feedback, relevant medical history, and complying with prescribed treatment plans. Failure to provide the necessary information or to follow the advice provided may impact the quality of the service, and delays may result in adjustments to timelines or fees.
4. Medical Disclaimer
Medic Assists provides medical consultations and advice via telemedicine. However, this service is not a substitute for emergency medical care. In the event of a medical emergency, please contact your local emergency services immediately.
5. Intellectual Property
Ownership:
Any materials provided to you during consultations, such as personalized treatment plans, diagnostic reports, or medical advice, are for your personal use. You may not distribute or use these materials for any commercial purpose.
Portfolio Use:
Medic Assists may anonymize medical case data for research, educational purposes, or showcasing services unless you explicitly opt-out in writing.
6. Confidentiality
Confidential Information:
Both parties agree to maintain confidentiality of any personal or medical information shared during the course of services. This includes any health information you provide to Medic Assists, as well as any proprietary information disclosed by Medic Assists.
7. Data Privacy and Security
Medic Assists is committed to protecting your personal health information in compliance with data protection regulations. All medical information will be stored securely and used solely for providing healthcare services. Medic Assists complies with all relevant data protection laws, including GDPR, HIPAA, and other applicable regulations.
8. Termination
Termination for Cause:
Either party may terminate this agreement if the other party significantly breaches these Terms and fails to remedy the breach within 30 days of written notice. This includes failure to pay for services or consistently failing to attend consultations.
Termination for Convenience:
You can terminate this agreement at any time with written notice, subject to payment for services already provided. Medic Assists may also require compensation for any out-of-pocket expenses incurred specifically for your care.
9. Liability
Limitation of Liability:
Medic Assists’ liability for any damages arising from the provision of healthcare services is limited to the total amount you paid for those services. Medic Assists is not liable for any indirect or consequential damages resulting from medical consultations or advice provided via telemedicine.
Indemnification:
You agree to indemnify and hold Medic Assists harmless from any claims, damages, or legal issues arising from your use of the services, or any breach of these Terms.
10. Governing Law
Dispute Resolution:
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms will be resolved under these laws.
Jurisdiction:
Legal actions or proceedings arising out of these Terms will be brought exclusively in the courts of England and Wales.
Waiver of Jury Trial:
You and Medic Assists agree to waive the right to a trial by jury for any claims or disputes arising from these Terms.
11. Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain valid and enforceable.
12. Entire Agreement
These Terms and Conditions represent the entire agreement between you and Medic Assists regarding the services provided and supersede any prior agreements or communications.
By using Medic Assists’ services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.